About Courtogo

Your trusted platform for sports venue bookings in the Philippines

Contact Information

Address

143 Dote Extension, Taloto District, Tagbilaran City, Bohol, 6300

About Us

Courtogo is a leading sports venue booking platform in the Philippines, dedicated to making court reservations simple, fast, and convenient. We connect sports enthusiasts with quality venues across the country, offering a seamless online booking experience.

Our platform supports various sports facilities including basketball courts, badminton courts, tennis courts, and more. Whether you're planning a friendly game or organizing a tournament, Courtogo has you covered.

Terms and Conditions

1. Booking and Payment

  • Payment Methods: Venues accept GCash, Maya, and/or Bank Transfer. Available payment methods vary by venue - check the venue's payment page during booking
  • Payment Process: After booking, transfer payment directly to the venue's account and upload payment proof (screenshot) within 30 minutes
  • Venue Verification: All payments require venue owner verification before confirmation
  • Booking Confirmation: Bookings are confirmed within 24 hours after venue owner verification
  • No Platform Fee: All bookings are currently FREE from platform service fees - you only pay the venue price
  • Payment Window: Complete payment and upload proof within 30 minutes or your booking will be automatically cancelled
  • Additional payment methods may be introduced in the future to improve convenience

2. Consumable Credits

  • What it is: Some venues offer consumable credits that can be used for food, drinks, equipment rental, or other services
  • How it works: Credits are calculated per booking hour (e.g., ₱50/hour for 2 hours = ₱100 total credit)
  • Usage: Present your booking confirmation to the venue to claim your credit
  • Restrictions: Credits can only be used at the booked venue during your booking time
  • Non-refundable: Unused credits cannot be refunded or transferred
  • Each venue specifies what their consumable credit can be used for (check venue page for details)

3. Cancellation and Rescheduling Policy

  • No Refunds: All bookings are non-refundable once payment is confirmed
  • Rescheduling Allowed: You may reschedule your booking to a different date or time
  • Shorter Duration: You may reschedule to an equal or shorter duration (e.g., 2 hours to 1 hour)
  • No Additional Payment: Rescheduling does not require additional payment
  • One-Time Reschedule: Each booking can be rescheduled once only
  • Rescheduling must be done at least 2 hours before the original booking time

4. Venue Rules and Conduct

  • Users must arrive on time for their booked slots
  • Late arrivals may result in reduced playing time; no refunds will be issued
  • Users must follow venue-specific rules and regulations
  • Proper sports attire and equipment are required
  • Venues reserve the right to refuse entry for improper conduct or attire
  • Any damage to venue property will be charged to the person who made the booking

5. Platform Responsibility

  • Courtogo acts as a booking platform connecting users with venue owners
  • We are not responsible for the quality, maintenance, or safety of the venues
  • Disputes regarding venue conditions should be addressed directly with the venue owner
  • We ensure secure payment processing but are not liable for venue-related issues
  • Customer support is available for booking-related concerns

6. Weather and Force Majeure

  • Outdoor court bookings are subject to weather conditions
  • In case of heavy rain or extreme weather, you may reschedule to another slot
  • No refunds will be issued for weather-related cancellations
  • Force majeure events (natural disasters, government orders, etc.) may result in booking cancellations
  • Courtogo reserves the right to modify booking terms during emergency situations

7. Account and Security

  • Users are responsible for maintaining the confidentiality of their account credentials
  • Guest bookings (without account) are allowed but have limited features
  • Users must provide accurate information when making bookings
  • Fraudulent bookings will result in account suspension and legal action
  • We reserve the right to suspend accounts that violate our terms

8. Pricing and Fees

  • All prices are in Philippine Pesos (PHP)
  • Current Pricing: No platform service fee - you only pay the venue's listed price
  • Venue owners receive 100% of their listed prices
  • Prices may vary based on peak hours, weekends, and special events set by venue owners
  • Consumable credits (if offered by venue) are included in the booking price at no extra cost
  • Future Changes: If platform service fees are introduced, customers will be notified at least 30 days in advance
  • Courtogo reserves the right to modify pricing structure with prior notice to users

9. Contact and Support

For questions, concerns, or support regarding your bookings, please contact us:

Last updated: January 24, 2026

By using Courtogo, you agree to these Terms and Conditions. We reserve the right to modify these terms at any time. Continued use of the platform after changes constitutes acceptance of the new terms.

Privacy Notice

Data Collection and Use

We collect and process personal information necessary for booking services, including:

  • Name, email address, and phone number for booking confirmation
  • Payment proof screenshots for payment verification (GCash, Maya, Bank Transfer)
  • Booking history and preferences to improve your experience

Data Protection

Your personal information is protected and will not be shared with third parties except:

  • Venue owners (name, contact details, and payment proof for booking verification)
  • Payment processors (only if using third-party payment services)
  • When required by law or legal proceedings

Your Rights

You have the right to access, update, or delete your personal information. Contact us at contact@courtogo.com for any privacy-related requests.