How Payments Work

Transparent, secure, and instant. Here's everything you need to know about payments on Courtogo.

How It Works

Step 1

Customer Books & Pays

Choose your court, pick a time slot, and pay instantly at checkout using GCash, Maya, GrabPay, or QR Ph.

Step 2

Booking Confirmed Instantly

Once payment is completed, your booking is confirmed automatically. No waiting for manual verification.

Step 3

Venue Receives Weekly Payout

Courtogo collects payments and disburses earnings to venue owners every Monday for the previous week’s confirmed bookings.

Payment Methods

All automated payments are processed securely through PayMongo.

GCash

Pay with your GCash wallet

Maya

Pay with your Maya wallet

GrabPay

Pay with your GrabPay wallet

QR Ph

Scan to pay via any QR Ph-enabled bank or e-wallet

For Venue Owners

Weekly Payouts

Payouts are processed every Monday for the previous week's confirmed bookings (Mon–Sun).

Payout Methods

Receive your earnings via GCash, Maya, or Bank Transfer (InstaPay / PESONet).

No Platform Fees for Owners

You receive 100% of your listed prices. The platform service fee is charged to the customer and is not deducted from your earnings.

Transition Period

Venues moving from manual to automated payments have a 30-day transition period. Both methods may be available during this time.

Security & Compliance

PayMongo — BSP-Licensed Payment Facilitator

PayMongo is licensed by the Bangko Sentral ng Pilipinas (BSP) and is PCI-DSS compliant, ensuring your payment data meets the highest security standards.

No Credentials Stored

Courtogo never stores your payment credentials. All e-wallet and bank details are handled entirely by PayMongo's secure infrastructure.

Venue Payout Data

Venue owner payout details (account name, account number) are stored securely and used solely for disbursing weekly earnings.

Fees & Transparency

Court booking priceSet by venue owner

Platform service feeShown at checkout

PayMongo processing feeAbsorbed by Courtogo

Customer paysVenue price + platform fee

Venue owner receives100% of listed price

The platform service fee percentage is always displayed at checkout before payment. If the fee percentage changes, customers and venue owners will be notified at least 30 days in advance.

Frequently Asked Questions

When do venue owners get paid?

Payouts are processed every Monday for the previous week’s confirmed bookings (Monday to Sunday). Funds are sent to your configured payout method (GCash, Maya, or Bank Transfer).

Are there any fees?

A small platform service fee may apply to bookings processed through automated payments. The exact fee is always shown at checkout before you pay. PayMongo processing fees are separately absorbed by the platform. Venue owners receive 100% of their listed prices — the platform fee is charged to the customer, not deducted from the venue’s earnings.

Is my payment information safe?

Yes. All payments are processed by PayMongo, a BSP-licensed and PCI-DSS compliant payment facilitator. Courtogo never stores your payment credentials (e-wallet or bank details).

What if I need a refund?

Bookings are non-refundable once payment is confirmed. However, you may reschedule your booking to a different date or time. See our Cancellation Policy for details.

What happens to manual payments (screenshot uploads)?

Manual payments are being phased out in favor of automated payments. Venues currently using manual payments have a 30-day transition period. During this time, both methods may be available.

What if a customer disputes a payment?

Payment disputes are handled through PayMongo’s dispute resolution process. Courtogo will coordinate with both parties and PayMongo to resolve any issues.

Have more questions? Contact us